We are very happy to answer frequently asked questions - personally too! Should your question
not have been answered here, you can also ask us via the contact form below. You can of course also telephone us at any time on +43 5372 21982.
ANSWER: The room or suite that you have booked is available from 13.00 on the day you are due to arrive. On the day you arrive you will receive a personal entry card for your room or suite from our concierge in the hotel, between 13:00 - 22.00. Earlier and later check-in is available on request only!
ANSWER: by 11:00 at the latest! In the event of delayed check- out, please note that will have to clear your room or suite; on the day you are due to depart your key card will no longer be usable after 11:00. Later check-out is only available on request!
ANSWER: No, generally not - with exceptions in the Junior and Excutive Suite. We endeavour to guarantee quality for our guests, also in the context of enjoying a peaceful night and a civilised surrounding. Multiple bed occupancies, where there are several adults in each room or suite, often involve groups of people, which can be conducive to loud parties and celebrations. Having a number of people in an smaller room area also exceeds the wear and tear for out interior furnishings.
ANSWER: Yes, definitely! If a room or suite is only booked for one person, the room rate will be calculated differently and the accommodation set up for just one person. In addition, in the event of a fire alarm or in an emergency it is essential to know how many people are in a room and in the hotel.
ANSWER: Checking-in by 22.00 ensures all guests in the hotel and our team can enjoy a relaxing and undisturbed night's rest. We can also guarantee our guests enjoy a personal service, which cannot be assured at night-time and is not available in all of our facilities. We endeavour to keep inconsiderate party-goers – particularly those travelling at weekends – who disturb other guests and who are unruly, away from our hotel.
ANSWER: An infant (0–3 years old) can stay the night in their parents’ bed free of charge. However, should you want a cot and ask for this as an add-on service, there is a one-off charge of € 12.–, irrespective of the duration of stay. This fee covers the time taken to set-up and take-down the cot, cleaning of bed linen and our investment (cot, bedding and bed linen).
ANSWER: Upon receipt of reservation, we guarantee the guest will get their preferred accommodation. In turn, the prospective guest guarantees that they will pay for the service booked with us, upon expiration of the free cancellation term.
ANSWER: Depending on availability and for a surcharge, early check-in (before 13.00) and late check-out (after 11.00) are possible upon advance agreement. Otherwise, it is possible for your luggage to be left with us free of charge in between times.
ANSWER: From hygiene reasons, dogs and pets are only allowed on request in the hotel and catering business the Platzhirsch. We apologise for any inconvenience this may cause.
ANSWER: Some public areas are CCTV monitored for your and our safety in line with statutory guidelines.
ANSWER: There is a strict no-smoking policy throughout the hotel and catering business the Platzhirsch! In the event of non-adherence, the leasee is liable for special cleaning charges of € 150.00. Smoking is only permitted outside the building. We should point out that our hotel and catering business is equipped with fire detection systems in all rooms, suites and common areas, and in the event of fire, a message is relayed direct to the fire service. Please ensure you do not set off an alarm inadvertently. If you do, we should inform you that there is a charge of € 450.00 for causing a false alarm and the fire service being called out.
ANSWER: The hotel has no car parking available. There are no public car parking areas close to the Platzhirsch. There are of course public car parks in Kufstein, most of which are located in the centre of Kufstein in the fee-payable short stay parking areas.
Parking garage recommendation: Cultural Quarter, entrance: Marktgasse 2, Cost: first half hour: free; each additional half hour EUR 1.50; Maximum day tariff EUR 32.00 (24 hours) - Weekend surcharge EUR 7.50 (Saturday, Sunday and bank holidays) Special conditions for Platzhirsch guests: EUR 15.00 (24 hours) - Reservation only via the Platzhirsch Kufstein; Distance to the Platzhirsch: 150 metres (3 minute walk)
Additional information on the topic of parking can be found here...
ANSWER: It is not possible to have visitors in rooms and suites. External guests are not permitted to stay the night in, or use, rooms and suites. Sharing personal entry cards and codes for rooms and suites is strictly prohibited - persons involved will be ejected from the hotel!
ANSWER: The hotel is accessible 24 hours with your personal room card. In the spirit of neighbourliness, we would ask that you maintain a quiet ambience between 22:00 and 07:00! We would also ask that you think of your fellow guests when making noise inside and outside your rooms and suites (TV, chatting,…). Having parties and events in rooms is not permitted!
ANSWER: Yes, we have a barrier-free suite in the Hotel Platzhirsch in our EXECUTIVE SUITE category, for disabled persons. More information can be found here...